Remote Interpretation: OPI

Premium Over-the-Phone Interpretation Services

Access professional interpreters for business, healthcare, or customer support needs. With OPI, expand your reach and connect confidently with clients, patients, and partners worldwide.
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On-Demand or pre-scheduled language accessibility made easy, from your phone.

At ZED Localization, we provide 24/7/365 Over-the-Phone (OPI) interpreting services in more than 250+ languages. What’s more is that with our On-Demand service, we’ll get you connected with an average response time of 15-20 seconds. OPI is one of the most easily deployable solutions for large-scale, efficient rollout. Often used in call-center scenarios, BPO strategies, to service border crossings for immigrants and refugees, and so many more, it’s virtually instant language accessibility at your fingertips.

How ZED Localization's OPI works.

Warm Welcome

Once the service agreement is signed, ZED Localization extends a warm welcome to you, initiating the onboarding process. An experienced client success manager takes the lead in guiding you through the onboarding steps.

The initial step involves creating a user account for you within our OPI platform. This includes setting up secure login credentials, configuring your user preferences, and ensuring seamless and secure access to the OPI service.

Language preferences are a crucial aspect of the onboarding process. You specify your language requirements, including any specific dialects or specialities you might need. This information is vital for matching you with the best interpreters.

To ensure that you can make the most of our OPI service, ZED Localization provides comprehensive training. This training covers the ins and outs of initiating calls, utilizing additional features like conference calls, and addressing any technical queries or challenges that may arise during usage.

Service and support are at the core of the onboarding process. Your client success manager provides hand-holding at the initial stages of your onboarding. You gain access to 24/7 customer support, ensuring that any questions, concerns, or technical issues can be promptly addressed by our dedicated support team.

Quality assurance is paramount to our commitment to excellence. ZED Localization maintains a robust quality assurance process. This includes periodic evaluations and feedback mechanisms to monitor interpreter performance and gather your input, facilitating continuous service improvement.

We'll establish KPIs and ensure that you receive regular reports that detail your service usage, interpreter availability, and relevant metrics. These reports provide valuable insights, helping you to track your OPI usage, trends, and assess the value of the service.

Your feedback is highly valued at ZED Localization. Our client success managers establish a feedback loop, which encourages your ongoing input, enabling us to make continuous service enhancements based on your evolving needs.

As your requirements evolve, discussions regarding opportunities for expanding the scope of your OPI services are initiated. ZED Localization remains committed to adapting and growing alongside you, ensuring your ongoing success through efficient OPI.

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